Shipping policy

Delivery Information – True Motion
We take great care to process and deliver your order as quickly and efficiently as possible.

Key Information
Order cut-off time: 5:00 pm (Monday to Friday)

Processing time: 1–2 working days (Monday to Friday)

Delivery time: 4–6 working days (Monday to Friday)

Delivery cost: Free delivery on all orders within the US

Order Cut-Off Time
Place your order before 5:00 pm and we’ll begin processing it the same day. Orders placed after this time will be processed the next working day.

Processing Time
Once your order is placed, please allow 1–2 working days for processing (Monday to Friday).

Delivery Time
After processing, your order will be dispatched. Average delivery time within the US is 4–6 working days (Monday to Friday).

Free Delivery
We are pleased to offer free delivery on all orders.

Delayed Orders
While we always aim to deliver on time, delays can occasionally occur. If your order is taking longer than expected, we’ll keep you informed. You’re also welcome to email us at info@truemotionpro.com for an update.

Order Cancellations
Need to cancel your order? No problem — simply contact us before it has been dispatched by emailing info@truemotionpro.com. We’ll be happy to assist.

Damaged or Incorrect Items
If your order arrives damaged or you’ve received the wrong item, please take detailed photos immediately and contact us at info@truemotionpro.com, including your order number. We’ll resolve the issue promptly.

Customer Service Hours
Monday to Friday: 9:00 am – 5:00 pm

📧 Email: info@truemotionpro.com